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Oferta pracy

Account Manager - German Speaking

Hiszpania, Madrid, dodano 20.03.2017

Ważne do :

Branża: Finanse / Controlling Sektor: Prywatny Wynagrodzenie: Tak Język: Angielski i Niemiecki, Typ zatrudnienia: Praca

Responsibilities:

  • Driving growth of the smaller merchants in the German market
  • Responsibility for several projects linked to smaller merchants ’satisfaction
  • Develop in-depth understanding of the marketplace
  • Differentiate American Express value, especially to core merchants
  • Develop and implement a strategy for core merchants, including ad hoc activities and processes
  • Contact core merchants which have significantly dropped in Discount Business Volume or have become inactives and identify/resolve the causes and ensure that the Merchant understands the Premium Value Proposition and the benefits that acceptance of the Card brings to their business
  • Contact merchants over the phone for suppression cases, disputes, fraud, discount negotiations and cancellation threats)
  • Active support and reinforcement of the premium value proposition (PVP) using appropriate marketing activities and campaigns.

Qualifications

  • German native speaker
  • Strong sales background with relationship building experience drive and strong networking skills
  • Solid analytical and strategic thinking abilities
  • Ability to operate in a matrix environment with strong influencing and relationship building skills – ability to relate to people at all levels throughout the organization
  • Ability to work as part of a team
  • High level of integrity, willingness to learn and adapt to changes
  • Ability to communicate in a clear, concise, articulate manner
  • Previous experience in a sales environment in call centre
  • Results-driven, independent & self-motivated - used to working towards goals
  • Excellent level of negotiation and objection handling skills
  • Strong listening skills
  • Customer-focused approach
  • Professional and mature attitude
  • Proven ability to independently drive and consistently deliver excellent results in a very challenging competitive environment
  • Eligibility to work in Spain

Due to the nature of the role applicants must be native speakers or have in-depth knowledge of the country and culture, gained by having lived long periods of time in the country or by having had previous working sales experience in the country.